The Claremont Colleges Services (TCCS) is the central coordinating and support organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges. TCCS, with about 300 staff members, provides exceptional shared services to 9,000 students, and almost 3,600 faculty and staff. TCCS staff work in both student-facing services as well as administrative and operational services. Our numerous departments are located throughout The Claremont Colleges campus in the beautiful city of Claremont, California.

ABOUT THE POSITION:

This position is the primary communication link for most Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher performs a broad range of services and is the life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms and activity observed on CCTV Surveillance Systems; issuing parking permits for TCC member institutions and communicating, when necessary, with the Claremont Police 911 dispatch center.

ESSENTIAL FUNCTIONS

The following are the fundamental duties and responsibilities of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position.

• Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.
• Maintains contact communication with patrol officers, and dispatches officers to calls on a routine and emergency basis.
• Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations.
• Provides primary monitoring of TCC automatic fire alarms and communicates with the Claremont Police 911 center and other agencies to ensure the appropriate response.
• Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety. Maintains the Daily Crime Log.
• Monitors and dispatches officers to all alarms received, makes notifications as needed.
• Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems.
• Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the Claremont Colleges.
• Maintains reception counter; greets and assists all office visitors, provides information as needed.
• Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, the Daily Crime Log, field Interviews, vehicle registration, work orders, and other programs.
• Provides Daily Logs and Incident Reports to Student Deans and other Campus Administrators.
• Handles notification calls to all Colleges in regard to emergency situations, maintenance issues, property damage, etc.
• Issues parking permits, temporary parking permits, maps, traffic appeal forms, and other information, as requested.
• Processes lost and found property brought to Campus Safety.
• Performs related duties as assigned.

QUALIFICATIONS

Education/Training:

• A high school diploma or the equivalent.

Experience:

• At least two (2) years of related experience working in customer service, clerical, and/or telephone support assignments.

Preferred Qualifications:

• Completion of a basic POST or APCO International Dispatcher Course is highly desirable.
• Experience in a public safety dispatch or communications center is highly desirable.
• Experience with Computer-Aided Dispatch (CAD) systems is highly desirable.

COMPENSATION

Pay: The pay rate for this position is $22.79/hour.

To view additional information and to apply, visit https://apptrkr.com/5605458

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